Arkansas River Tours Health & Safety Update for Coronavirus
To our Valued Customers,
Safety is our #1 priority at Arkansas River Tours. As a result, we are an established leader in safety standards for the Colorado whitewater rafting industry. It is our goal to promote outdoor exploration and adventures in the safest way possible.
We want to update our guests on what we are doing to ensure safety throughout the development of COVID-19.
Since the season starts in roughly 6 weeks, we are prepared to alter operations to minimize risks. We will enhance the cleaning and disinfecting of our facilities, vehicles, equipment and food services using the Centers for Disease Control (CDC) recommended standards. In addition, we will be limiting our early season availability levels to keep our tours small and may even move to completely private tours for each reservation if needed. We will be supportive and accommodating of guests and employees affected by COVID-19.
We have been monitoring the situation closely and will follow the guidelines of the CDC, the World Health Organization (WHO) and local authorities in response to COVID-19. As of March 17th, we have NOT had any confirmed cases in Chaffee and Fremont Country where we operate. Potentially, the risk of exposure in this region of Colorado is lower than the rest of the state. That is why we recommend embracing the outdoors in an active and healthy way while engaging in our small group tours.
We want our guests to feel confident when river running, fishing, and camping with Arkansas River Tours. As a result, we have added special care and additional consideration to our employment policies, cancelation policies, and cleaning procedures (in accordance with EPA standards) while keeping the interest of our employees’ and guests’ health and safety top of mind.
Guests
If any of our guests have been infected or have been in close contact with an infected individual and cannot attend the tour, we will work with them to help reschedule their tour free of charge with no penalties or fees and do whatever we can to help them out.
Employees
Should anyone in our employment become infected by the virus we will adjust their work schedule to be able to make up for the missed time and compensate them in advance if needed through these hard circumstances.
Equipment
After every trip, we will be sanitizing our PFD’s, wetsuits, paddles, helmets, and camping equipment to ensure cleanliness
Vehicles
After every trip, we will be wiping down all seating.
Facilities
We will be sanitizing bathrooms, common surface areas, changing rooms, tablets, and work stations after each rotation of guests and providing additional sanitation stations
Food Service
We have strict cleanliness guidelines for food handling, preparation, and cleanup which includes sanitizing all surface areas, tableware and sanitation stations for guests.
As we celebrate our 48th season in business we thank you for your continued trust and advocacy in ART. And together we are prepared to navigate through any challenging circumstances with your fun and safety always our #1 priority.
See you on the river.
Sincerely,
Billy Marquis, President
PS If you have any questions or concerns please contact me directly and I’ll be happy to help in any way.
PPS bookings are up from last year and our snowpack is at 100% of average so we expect great water levels this year!
